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FAQs / Help

How do I use my DigiTicket?

You will be emailed an order confirmation that will include your unique Booking Reference Number and a barcode that also contains this number. You may make a note of this number and take with you when you visit the attraction in place of a ticket, although we suggest printing out the email as this will contain a barcode which will grant you quicker access.

Do you issue refunds?

No, we regret we are unable to issue refunds or cancellations for tickets purchased online. If you’re not sure what date to visit, we advise purchasing your ticket on the gate instead.

What happens when I buy a ticket online?

On completion of your order, you will be emailed a DigiTicket containing a barcode and booking reference number.  Present this ticket on arrival, or if you don’t have a printer, simply make a note of the Booking Reference Number.

I don't have a printer...

You do not have to print out the 8 digit booking reference – simply make a note of the Booking Reference Number and take it with you, coupled with some ID.

Is there wheelchair access?

Yes, however our pathways are gravel.

Can I purchase a ticket on the day.

Tickets can be purchased on the day but are at a higher cost than online.

How can I get in contact with you?

All ticket queries can be handled by emailing info@hoofarm.com

Trouble with your purchase? Contact Hoo Farm Animal Kingdom

info@hoofarm.com 01952 677917

Interested in DigiTickets? Proactive Ticketing Solutions

We provide the tools, expertise and support you need to manage the entire ticketing process, before, during and after the customer visit.

Hoo Farm Animal Kingdom