Your commitment to us
When you confirm your purchase, you are accepting that these terms and conditions form the basis of any contract between Hoo Zoo and Dinosaur World and yourself.

Prices
Prices are inclusive of any applicable taxes and there are no surcharges whatsoever. Once you have paid, we will not increase the price of your tickets.

Prices displayed on the site are subject to change without notice.

 

Memberships
Memberships are valid for 12 months from the date of purchase (not first visit).

Third party vouchers are not valid against Membership purchases unless specifically stated.

Memberships are valid for the stated person only and are not transferable unless previously agreed.

Online Booking
Once purchased on-line tickets may not be used in conjunction with any other offer. No ticket may be resold.

Any discounts or offers on-line are available for limited quantities and periods only and shall not be available on bookings made by phone or in person.

Please bring along your booking reference number and/or email print out.

Prices are subject to change without notification.

Cancellations
Unfortunately we cannot issue any refunds for cancellations.

 

Vouchers
All vouchers (both purchased through Hoo Zoo and Dinosaur World and third parties) are only valid for the product stated and are not valid with any other offer.

 

Rainy Day Return

If it rains continuously for 2 hours or more during your visit, we'll give you a FREE day ticket for a return visit within 1 month. You will be informed through the Hoo Zoo App if you're visit has been affected and on how to apply. This offer is only valid for pre-booked tickets and not for tickets purchased on the day (either at the gate or online).